CAN WE HELP?

All of us at Fruity Casa wants the time that you spend with us to be as enjoyable as possible. If you have any problems, please don’t hesitate to let us know.

All Fruity Casa members can get assistance in three different ways:

  •   First, all members can contact our Support Desk via: support@fruitycasa.com.
  •   Second, all members can create a support ticket with a brief explanation of the problem or question. Please note that you have to     be logged in to create a support ticket.
  •   Lastly, all members can communicate directly with one of our trained support staff via our Live Chat facility.


Before you seek for support via mail, ticket or Live Chat, please have a quick look at our FAQ page where you can find answers to the most general questions. That way you may save some time. In the meantime, the first thing you definitely need to know is…

How to get started:

Our online casino games are all browser-based. So what does that actually mean? It means that it’s not required to download any bulky software programme and install it on your PC or laptop. Many internet users today have learned to be wary of viruses, spyware and other forms of malware, so it’s a comfort to know that, at Fruity Casa, no download means there is no risk. Fruity Casa provides a secure and safe gaming environment. We ensure that all of your personal details are kept private and safe.

It also means that getting started is a lot quicker. All you actually need to do is to fill in and submit the registration form and create your account. After that, just step into the lobby and you can take your pick of the casino industry’s very best in online gaming.

Incidentally, because no local software also means that almost all of the processing takes place on our servers and the work needed by your PC’s processor is kept at a minimum. This means that you never have to worry about slow and jerky play as long as your broadband connection is reasonably good.

Even better though is the fact that a browser-based system means that you can enjoy a flutter on the slots, a hand of Blackjack or a few spins of the wheel whenever and wherever you happen to be. All you need is your username and password and, because no special software installation is required, you can access our online casino from any device that has an internet connection. However, it is probably best that you don’t mention this to your boss.

Browser Trouble Shooting

Whilst we always strive to ensure full compatibility, occasionally there could be a problem considering that there are much different computer configurations and different browsers available. With the internet, a lot of these problems can be fixed by simply refreshing the page. Should this not work, then the next step is clearing cookies and cache on your browser. Here is link to a list of the most popular browser and how you can do just that: http://www.wikihow.com/Clear-Your-Browser's-Cache.

Should you continue to have problems with a particular browser, we advise you to try an alternative. If the problem persists, feel free to send us an email describing what the issue is and we will assist you in the best way we can. In these circumstances it is always useful to take and send us a screenshot of the problem you are experiencing. Please see the following links on how you can take a screenshot:

PC: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

MAC: http://www.printscreenmac.com/

Please note that we are in no way affiliated with any of the above mentioned websites.

Enjoy your FruityCasa Experience

That’s about it. Now go ahead and have fun and if you should encounter something you don’t understand or that you feel may be cause for concern, then we’re all ears and always ready and eager to help. Just choose how you prefer to contact us and let’s talk.

Game Rules

Please click here to view all our game rules.